Legally, your energy supplier is required to help you. It is important that, if you are struggling to pay your energy bills, you contact your supplier as soon as possible.
Your supplier will be able to provide a variety of ways to help you, ranging from helping set up payment plans to providing grants, depending on your circumstances. Suppliers are working closely with charities and consumer groups to ensure that everyone can access the support schemes they need and the relevant links can be found below:
Further information about grants and other support regarding energy bill payments can be accessed through Citizens Advice.
If you can’t get a grant from your supplier, you may be able to get a grant from the British Gas Energy Trust. This grant is available to everyone and you do not have to be a British Gas customer. For more information, click here.
For businesses, the independent regulator Ofgem offers advice on contacting your supplier and this can be accessed here.