West Midlands Train have failed to meet contractual performance levels for several months, so I am requiring them to spend £20m to deliver a package of service improvements and compensate passengers for the poor performance they have suffered.
As part of this package passengers will be offered a 10% reduction in off-peak fares in July and August 2020, and the 3% season ticket discount announced in January will be extended to all season tickets renewals until 30 December this year.
